1. Free Shipping Offer

We are pleased to offer FREE SHIPPING on orders of $199 or more. Simply look for the Free Shipping logo to enjoy free shipping on selected items throughout our store. If the items in your order that qualify for ‘Free Shipping’ total $199 or more, your order ships FREE!

2. Shipping Methods and Delivery Times

We strive to provide the best shipping options to meet your needs. Our shipping methods include:

• Standard Shipping: Delivery within 5-7 business days.
• Expedited Shipping: Delivery within 2-3 business days.
• Overnight Shipping: Delivery by the next business day.

Please note that delivery times are estimates and may vary based on your location and the availability of products.

3. Order Processing Time

Orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day. You will receive a confirmation email once your order has been shipped.

4. Shipping Costs

Shipping costs are calculated based on the weight and dimensions of your order, as well as the shipping method selected. Orders that do not qualify for free shipping will be charged according to the shipping rates provided at checkout.

5. International Shipping

We currently do not offer international shipping.

6. Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment through our carrier’s website.

7. Shipping Restrictions

Certain products may have shipping restrictions due to size, weight, or destination. If your order contains restricted items, we will contact you to discuss alternative shipping options.

8. Damaged or Lost Shipments

If your order arrives damaged or is lost in transit, please contact our customer service team within 7 days of delivery. We will work with you to resolve the issue and ensure you receive your order in perfect condition.

9. Returns and Exchanges

For information on returns and exchanges, please refer to our Return Policy page.

10. Contact Us

If you have any questions or concerns about our shipping policy, please contact our customer service team at jbeeman@cableraildirect.com or call us at 707-224-9100.